PRIVACY POLICY

Effective Date: Jan 1 - 2024

FlowPilot ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information, including:

A. Personal Information

When you use FlowPilot, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project-related details

B. Non-Personal Information

We may also collect non-personal information, including:

  • Browser type and version

  • Device type

  • IP address

  • Pages viewed and interactions on our website

C. Information from Third Parties

We may receive information about you from third parties, such as permitting offices or other service providers that interact with FlowPilot on your behalf.

2. How We Use Your Information

We use the information we collect for a variety of business purposes, including:

  • Providing Services: To manage and execute solar project management services.

  • Communication: To contact you regarding project updates, inquiries, and customer support.

  • Improving Our Services: To analyze data and improve our service offerings and website functionality.

  • Marketing: To send promotional materials, newsletters, and other information related to FlowPilot, provided you have opted in.

  • Legal Compliance: To comply with legal obligations, enforce agreements, and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party vendors who assist in providing services (e.g., permitting offices, software providers).

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

FlowPilot may use cookies and similar technologies to track the activity on our website and store certain information. Cookies are files with small amounts of data, which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may be limited.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request correction of inaccurate information.

  • Erasure: The right to request deletion of your personal data under certain conditions.

  • Restriction of Processing: The right to request limiting the processing of your personal data.

  • Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the information provided below.

7. Retention of Data

We retain your personal data only for as long as is necessary for the purposes set out in this policy. We will retain and use your data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our policies.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by FlowPilot. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before submitting any personal information.

9. Children’s Privacy

FlowPilot does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected data from minors without proper consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.